a-z rental information

A-Z rental information

Arrivals

On the first day of your rental period, a caretaker will be waiting for you at the house between 4:00pm and 7:00pm to give you the key and show you around. If you plan to arrive at the property any later than 7:00pm, please advise us in writing in advance preferably via email. We will confirm back whether this can be arranged and the cost. Please note that owners may refuse entry to the property after 10pm.

Booking

When you have made your final selection, you can complete an enquiry form with the details on our website or you can send us and email or give us a call during office hours. Within 24 hours of receiving your request, we will reply to your enquiry and email you our Booking Form to finalize your booking. If you are booking more than nine weeks in advance, your reservation will be confirmed when we receive the completed form, together with a 30% deposit. If you are booking less than nine weeks in advance, full payment must be received in order to confirm the reservation. If you are booking for the following year and the initial reservation is received prior to 15th November and more than nine weeks (64 days or more) before the first day of the rental period, you just need to pay 10% upon confirmation and a further 20% of the total Invoice Price is due by the 15th December of the year before the booking. The 70% balance is due nine weeks before you go.

Booking Conditions

It is essential that you read our Booking Conditions before finalizing your rental. You will find them on our website under the "How to Book" section. A copy will be emailed to you with the Booking Form as an attachment For you to keep.

Caretakers

Owners and caretakers are present at many properties with differing degrees of visibility. Their kindness and hospitality often adds tremendously to our clients’ holidays, and they can be wonderful sources of information and advice about sights and restaurants in the area.

Cooks and chefs

The services of a cook are included in the rental charge in several locations. At most properties we can arrange for the maid or another person to prepare meals and do some or all of your grocery shopping (at local rates). This can be requested upon booking or at the latest 21 days before the first day of your rental and is particularly pleasant to have in place for the day of your arrival at the property, (see under each villa’s description for details, under the Prices & Availability tab). In Tuscany we recommend Mattisse, a professional chef based in Panzano, for superb Tuscan meals prepared at your villa or as a caterer to special events.

Departures

Check-out time at the conclusion of your stay is by 10:00am. The caretaker will arrive in the morning usually 8am and 9am to inspect the house with you and present you with your Final Bill for any local charges you may have incurred. If you are obliged to leave the villa very early in the morning or even the night before please notify the caretaker ahead of time.

Discounts

We offer discounts for rentals of three or more consecutive weeks, whether at the same property or different ones. Special Offers are published on this site throughout the year, and new listings are offered at an introductory rate for the first year.

Emergencies

Assistance is available 24 hours a day, seven days a week, through a dedicated emergency line.

Enquiries

Enquiries sent to us through this website, using any of the forms provided, will be answered within 24 hours, seven days a week. However, we also welcome questions and comments by email, telephone, fax or, in the UK only, post.

Extra Services

Extra Services in the form of maids, local cooks and chefs can be arranged at most locations. These services are payable in Euros to the property owner or caretaker at the end of your stay, and are charged at local rates, which can vary dramatically between rural and resorts areas. You can reserve Extra Services on the Booking Form or up to 21 days before your rental. (see under each villa’s description for details, under the Prices & Availability tab).

Final Bill

A blank copy of the Final Bill form will be included in the Voucher Package. This BILL WILL INCLUDE any charges that you incur locally in Italy, such as Extra Services, telephone use, utility charges (central heating or POOL/hOt tub heating) and the cost of repairing any damages to the property caused by you or your party, if any. The amount shown is payable in Euros to the property owner or caretaker before your departure.

Housekeeping

Complimentary housekeeping is provided on Saturdays at all properties, and more frequently in many cases – details for each house under the price and availability tab. The maids’ primary role is to clean and tidy the house; laundries services, such as washing and ironing, are not included. Additional maid service (at local rates) can be requested upon booking (see Extra Services and under each villa’s description for details, under the Prices & Availability tab ).

Local assistance

The villa’s caretaker is responsible for making repairs as needed on the property. Let him or her know if anything malfunctions at the house or pool, and the problem will be rectified as quickly as possible.

Payment A-Z rental information

A deposit of 30% of the rental charge reserves your property until nine weeks before the first day of your rental, when the balance becomes due. If you are booking less than nine weeks in advance, full payment must be received in order to confirm the reservation. If you are booking for the following year you just need to pay 10% upon confirmation - this is valid only for reservation placed before 15th November- and another 20% before the 15th December. The 70% balance is due nine weeks before you go. We accept payment by credit or debit card. Charges incurred in Italy - for Extra Services, telephone, etc. - are presented in the Final Bills, which is paid in local currency (Euros) at the end of your stay.

Pets and animals

The majority of our properties lie within farming or rural areas and livestock or wildlife is frequently present. A number of properties have resident pets, such as dogs, cats or ducks, and while the owners are asked to keep these out of our clients’ sight and hearing, we realize that this is not always the case. Clients’ pets are not accepted at any property unless noted in the description. Where accepted, pets are restricted to a single non-aggressive dog and the property owner’s permission must be obtained in writing before the booking can be confirmed.

Rental period

Our rental period is one week, from Saturday to Saturday. Shorter stays may be possible out of season.

Rental charge

The rental charge includes: housekeeping/cook services as indicated (see descriptions for details, under the Prices & Availability tab); a weekly change of bed linens, bath towels and swimming towels on Saturdays; house wares such as linens, cooking utensils and china; children’s cribs and high chairs at most locations, upon request; electricity up to 330 kilowatts; water and hot water from taps; garden and pool maintenance; credit card service charges and all local taxes. It does not include: outgoing telephone calls; Extra Services as requested; central heating or pool/hot tub heating; repairs for damages to the property caused by your party; food, travel, car rental, transfers and travel insurance; staff gratuities.

Please read our Booking Conditions for further details.

Road access

The type of road leading to each property is specified in the description. This is important because Italian roads tend to be narrower with sharper turns than most, and consequently cars that are unusually wide or low slung simply will not get through without damage. Most of our properties sit at the end of private white (gravel) or tarmac roads.

Security

Please be sure to lock your villa when you leave it, and ensure that all valuables left in your car are kept out of sight in the boot.

Swimming pools and hot tubs

The swimming pools at all our properties are open from mid-May to the end of September, although the property owner may choose to lengthen this period - and in the areas South of Rome, they very often do. If this is a determining factor in your choice of properties, please check with our staff. The pools are generally not heated. Please ensure that children and weak swimmers are supervised at all times around the pool. A number of our properties have hot tubs and some have heated pools. These are heated at the occupant’s request; and an extra charge for heating applies. This does not apply to properties where the pools are heated by solar power. Please remember that solar power is dependent upon sunshine for maximum efficiency. Guests should notify their preference so that the pool or hot tub can be heated to a predetermined temperature prior to their arrival, this will incur an extra.

Telephones

With very few exceptions, all our properties have telephones; where no fixed line exists, a mobile phone may be provided upon request. Telephone usage in Italy is very expensive and all outgoing calls, whether local or international, are charged. We recommend purchasing a telephone card (available at most newsstands), note that local call rate charges may apply. If you are planning to use email from a laptop, please check with our office to ensure that the phone line at the property is suitable, and ensure that you have the appropriate adapters and server codes for the area before leaving home.

Tennis courts

Tennis courts are private unless otherwise indicated; racquets or balls are generally not provided.

Transportation

The majority of our clients rent a car for the duration of their stay and we highly recommend that you do so. The major international car rental agencies have outlets at all the Italian airports, and many have smaller branches at the more important railway stations. If you do not wish to drive, you may consider a property located in or near a village and note that Italy has bus services in many areas, as well as an extensive railway network.

Travel and tour services

International travel services are offered to Tuscany Now clients by our affiliate, Italian Journeys. This London-based agency specializes in travel to Italy and can take care of your flights, stopovers, car rentals and transfers. If you have a few extra days before or after your rental, they will organize your travel to a different part of Italy or design a package centred on special events, such as the Carnevale in Venice and the opera in Verona. Italian Journeys also operates winery tours and cooking classes for small or private groups in Tuscany and Umbria.

Utility charges

The amount of electricity included in the rental charge (330Kw) is generally sufficient for a weeks stay in a medium sized house. Extra usage is charged according to consumption. Heating is normally only needed between September and May, during which time charges are according to consumption.

Unhappy choices

Although we do our best to describe our properties accurately and in detail on our website, we still highly recommend speaking to one of our sales staff before you finalize your booking. They know the houses and their settings first-hand and have a great deal of experience in guiding clients towards the right choice. If, when you arrive at the property, you find that the facilities or services described are unavailable or malfunctioning and no immediate repair is possible, please contact our office or dedicated emergency line for assistance.

Voucher package

The Voucher Package is sent three weeks before your rental start date via email only. It contains a final detailed confirmation of your rental and any Extra Services requested, as well as directions to the property, its address and telephone number and that of the caretaker. You must print the Voucher and carry it with you to Italy, as the caretakers at the villas have strict instructions not to release the key to the villa until it is presented.